FAQs

Sturdy Strong: Frequently Asked Questions

1. Is this a real business? Where are you located?

Answer: Yes, we are! Sturdy Strong is a registered small business operating out of Crownpoint, New Mexico. We started this store because we were tired of "disposable" products and wanted to create a space for gear that actually lasts.

2. Why are your prices so competitive?

Answer: We work directly with specialized manufacturers and keep our overhead low (no fancy showrooms or massive advertising budgets). This allows us to pass those savings directly to you without compromising the "sturdy" quality we’re known for.

3. How long will it take to get my order?

Answer: We know you're excited to get your gear! Most orders are processed within 1–3 business days. Once shipped, delivery typically takes [7–12] business days. You will receive a tracking number via email the moment your package leaves the warehouse.

4. Is my payment information secure?

Answer: 100%. Our store is built on a secure platform with SSL encryption (the green padlock in your browser). We never see or store your credit card details; all payments are processed through industry-leading providers like Shopify Payments, PayPal, or Stripe.

5. What if the product isn't as "strong" as I expected?

Answer: We stand by our name. If your item arrives damaged or doesn't live up to the description, we offer a 30-day money-back guarantee. Just shoot us an email at sturdystrongstore@gmail.com and we’ll handle the rest.

6. Can I change or cancel my order?

Answer: We move fast! If you need to change your address or cancel an order, please email us within 12 hours of purchase. Once an order has entered the shipping process, we unfortunately cannot stop it, but you can always initiate a return once it arrives.