Refund policy

Refund & Returns Policy

Our "Sturdy" Guarantee: 30-Day Returns

At Sturdy Strong, we stand behind the durability of our products. If your order doesn't meet your expectations or arrive in perfect condition, we’re here to make it right.

1. The 30-Day Window

You have 30 days from the date your item is delivered to request a return. To be eligible, your item must be in the same condition that you received it—unused, with tags, and in its original packaging.

2. How to Start a Return

To start a return, simply contact us at [support@sturdystrong.store].

• Please include your Order Number and a brief description of the issue.

• If the item is damaged or defective, please attach a photo or video so we can fast-track your solution.

3. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will send a replacement or issue a full refund at no extra cost to you.

4. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

• Approved refunds are processed automatically to your original payment method within 5–7 business days.

• Note: Your bank or credit card company may take additional time to post the refund to your account.

5. Return Shipping

For "change of mind" returns, the customer is responsible for paying the return shipping costs. Shipping costs from the original order are non-refundable.